This is the privacy statement of HomeSweetShop. In this privacy statement, we explain how we collect and use your personal data.
This privacy statement is applicable to any and all personal data that we collect, use, share and store about you when you order products with us, when you visit our website or when you are in contact with us.
We collect five categories of personal data about you: (1) name and contact details, (2) product basket details (3) data that we collect when you contact our customer service, (4) data that we collect when you visit our website or read our newsletter, and (5) social media details.
Name and contact details are the data that you enter when you go through our check out process, e.g. your given names and surname, date of birth, address and place of residence and your telephone number and email address.
Product basket details is the list or products you are purchasing with us, with the associated price.
When you order with us you are forwarded to the payment environment to complete your order. To complete this payment you must enter your payment details, e.g. a bank account or credit card number.
When you contact our customer service by email, WhatsApp, social media then we establish these contact moments in our systems.
When you visit our website, we register, inter alia, your IP address, type of browser and web browsing behaviour. We register, for instance, the products you are looking. We also collect this information via cookies, scripts, pixel tags and similar technologies. If you receive a newsletter from us then we register when you open this newsletter or when you click on a link.
Depending on the settings of your social network, we may receive information from the provider of the said service. Also, if you communicate with us via our social media pages (e.g. when you place a comment, upload a photo or click the “like” button) we may receive these data. See the privacy policy of your social media provider for more information about the personal data that we receive and how you can change your settings.
We collect the aforementioned data in three ways: (1) we record the data that you enter when you order with us, (2) we automatically record data when you surf on our website, open a newsletter or communicate with us via social media, and (3) we receive data about you from social media networks and our partners.
We use your data for four objectives: (1) for the supply of our services and for maintaining contact with you, (2) for research to improve our services, (3) for direct marketing based on your preferences and behaviour, and (4) for our administration and for compliance with legislation and regulations.
We may exchange your data with or make your data available to third parties within the framework of the following two objectives: (1) with partners to deliver the product to your adresse, (2) with suppliers that offer statistical research and direct marketing services.
Our partners and service providers are established in the European Union but also beyond. If this kind of party has access to your data then this constitutes an international transfer of personal data.
We take technical and organisational security measures to protect your data against loss or unlawful use, e.g. unauthorised insight into data. In this respect, we take the state of the art and the cost of the implementation into account in order that we guarantee an appropriate level of security regarding the risks that the processing and the nature of the data to be protected bring about.
We retain your data as long as required to realise the objectives as described in this privacy statement but generally no longer than 2 years after your last interaction with us, unless in so far as such is necessary for compliance with our statutory obligations or for the benefit of potential disputes. If we no longer require data then we destroy these data or anonymise them in order that they can no longer be linked to you.
You may contact us to exercise any of the rights you are granted under applicable data protection laws, which includes (1) the right to access your data, (2) to rectify them, (3) to erase them, (4) to restrict the processing of your data, (5) the right to data portability and (6) the right to object to processing. Please note that we may require you to provide additional information to verify your identity.
At any time and free of charge you can object to direct marketing purposes in case your personal data are processed for such purposes, which includes profiling purposes to the extent that it is related to such direct marketing. You can always exercise this right by revoking your previously given consent by following the instructions in the relevant marketing communication. In case you exercise this right, we will no longer process your personal data for such purposes.